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Customer Development Manager

Permanent employee

About us
CrossEngage is a cloud-based marketing platform, combining a customer data platform with powerful segmentation and cross-channel campaign management capabilities. Its flexible data structure allows clients to integrate all data sources and existing tools without replacing their marketing stack. Synchronising user data creates an actionable, real-time 360° view. This single user view enables content personalization and journey optimisation across all touchpoints. These insights, as well as the user segment’s builder, empowers marketers to create real-time automation based on user behaviour, orchestrating marketing activities across all channels. CrossEngage holds the ePrivacy seal and exceeds the standards of the German data protection law. Since its launch in 2015, CrossEngage won clients such as Deutsche Bahn Vertrieb GmbH and HelloFresh among many others.

What you’ll do
  • Be a trusted advisor to our customers, providing best practices and supporting the account management team in daily tasks and projects. 
  • Develop and sustain strong partner relationships and drive the continued value of our product
  • Work with clients to establish goals, or other key performance indicators and aid the customer in achieving their goals
  • Educate clients on new product features and functionality, how they work and how they can contribute to business growth
  • Ensure that client escalations are resolved on time 
  • Be a point of contact providing technical and product knowledge expertise and resolution to both technical and non-technical audiences both verbally and in writing through a variety of communication tools
  • Coordinate customer needs or issues with the Product Team to help shape the product
The end result will be increased customer satisfaction, retention, and business value expansion.
What you’ll definitely need
  • Minimum 2 years of experience in account management or equivalent history of increasing customer satisfaction, adoption, and retention
  • Fluency in English and German languages in written and verbal communication
  • Knowledge in HTML & CSS
  • Ambition, motivation and focus on results
  • Ability to multi-task and prioritize work effectively
  • Detail oriented and analytical mindset
  • Passion for technology & marketing
What we’d love you to have
  • University degree in a technical or business-related field
  • Strong team spirit & being a self-starter
Life as a CrossEngager is
  • The ability to push your ideas through to execution without being held back by bureaucracy.
  • The experience of the most exciting growth phase of a startup
  • The chance to work with some of the quickest growing companies in Europe
  • The opportunity to develop both personally and professionally with regular training and events
  • Working in a team of fun and international people with inspiring personalities
  • Great office location next to Berlin Hauptbahnhof with top-of-the-line tech equipment, fresh fruits, delicious coffee, drinks, Beer/Cachaça Friday & table football

Your application

Thank you for considering a career at CrossEngage. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to .

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